Students and clients
When you enrol in a course or program of study Kaplan will collect personal information about you, which may include your name, address, contact details (including your phone number and email address), date of birth, citizenship, visa details, educational history and results, work history, emergency contact details, details of your parent(s) or guardian(s) (for students who are under 18 years of age at the time of enrolment), and credit card details. We may also collect personal information which is necessary for particular products or services you request from us (for example, when you register for testing or training with Kaplan, or wish to access and use our Red Marker platform).
We will collect personal information during the course of dealing with you, for example, as you progress through a course or program of study, in connection with any welfare issue, dispute, complaint or other issue (if any) that may arise, and information about your payment arrangements, including tuition fees paid or payable, scholarships and payments by third parties.
We may collect other personal information about you which is considered sensitive information (for example, information about whether you identify as Aboriginal or Torres Strait Islander; information which may disclose your racial or ethnic origin (such as your proficiency in languages other than English); information about your health or a disability where this is relevant to accommodating your needs; and information that may disclose your membership of a professional or industry association (such as when assessing your eligibility for course credit or exemption)).
We may collect government related identifiers, such as your tax file number, passport number (if relevant), Confirmation of Enrolment (COE) number (or equivalent), student concession number, unique student identifier (USI), and Commonwealth Higher Education Student Services Number (CHESSN) (or equivalent), which are necessary to verify your identity, to confirm your eligibility for enrolment, or to assess or administer your entitlement to financial assistance.
Collection of your personal information may be required by law for the purpose of reporting to Commonwealth, State and Territory government agencies for planning, evaluative, administrative, tuition protection and funding purposes. Collection of your personal information may also be required to assess your entitlement to, and administer any entitlement to, financial assistance under Commonwealth programs for supporting students such as FEE- HELP (where applicable).
We generally collect personal information directly from you. We may also collect personal information about you from third parties, for example:
- from schools and other educational institutions where necessary to verify qualifications and course credits for enrolment and assessment purposes;
- from organisations where you may be completing a work placement, internship or practical component of your course or program of study;
- from your employer if your course or program of study is being supported by them or incorporated into your employment;
- from education agents;
- from other educational institutions and organisations that work with us recruiting potential students into our courses and programs of study;
- from other educational institutions and organisations that work in affiliation or partnership with us to provide, promote, accredit or recognise your course or program of study;
- from professional associations of which you are a member or seeking membership; or
- where we are retained by third parties to assist them with auditing and compliance programs (such as auditing and compliance programs conducted for financial planners).
We may also collect personal information about you from other ‘Kaplan’ entities in our group (including in New Zealand, the United Kingdom, the United States and other countries).
We may also collect personal information about you directly, from third parties or from other ‘Kaplan’ entities in our group for the purpose of direct marketing of our services. The use of your personal information for direct marketing purposes is discussed below.
Where it is lawful to do so, we may monitor and record your communications with us (including email and telephone) for security, dispute resolution and welfare purposes.
If you attend our premises, our security (CCTV) cameras may capture photos or video of you.
In respect of Red Marker, we may collect personal information (usually limited to your full name and email address) from your employer (or other organisation for whom you perform work) for purposes related to enabling you to access and use our Red Marker platform, and in some cases for direct marketing purposes (discussed below).
Employees, contractors and staff
Kaplan will collect certain personal information about you, such as your name, address, educational history, work history and contact details (including your phone number and email address) when you make an enquiry about, or apply for, a position with Kaplan. We will collect personal information about you from third parties, such as your referees, as part of our assessment of your suitability for a position. In providing contact details for your referees, you are considered to have given your consent to our collecting personal information from your referees.
Kaplan will collect certain additional personal information about you, such as your date of birth, tax file number, emergency contact details, ABN (if relevant), bank account and superannuation information, and visa, passport and licence details (if relevant), and details relating to your working with children and police checks, if you are offered a position at Kaplan.
During the course of your employment or engagement at Kaplan, we may collect other personal information about you, including records of your work performance, medical certificates, nationality, membership of a professional or industry association (if applicable), trade union membership (if applicable), information concerning your overseas health cover (if relevant) and information concerning any disputes relating to your employment or engagement.
Kaplan may collect personal information about individuals who are not students or clients of Kaplan and its schools or other businesses.
This includes, for example, individuals who are enquiring about products or services offered by Kaplan or are dealing with Kaplan on a commercial basis (such as a supplier, contractor or education agent). Kaplan will collect personal information about you including your name, position, address, date of birth, gender, contact details (including your phone number and email address), licence or registration numbers (if relevant), ABN, bank details and other information relevant to the capacity in which you are dealing with Kaplan.
Visitors to our website
If you provide us with personal information through Kaplan websites, we may log your usage of Kaplan sites to assist us to make Kaplan websites more accessible and valuable to our students and clients.
Kaplan uses third party services (including Google Analytics) to undertake demographic analysis of visitors to our website and to display advertisements on third-party websites. You can use the settings in your browser to control how your browser deals with cookies. You can control the settings and/or opt out of display advertisements using Google’s Ad Settings (https:// www.google.com.au/settings/ads).
The internet is not always a secure method of transmitting information. Whilst Kaplan takes reasonable steps to ensure that information it receives is maintained securely, it cannot ensure that communications conducted via the internet will be secure.