Study support & resource requirements
- Study Support
- Kaplan Professional website
- My Kaplan/My Studies
- Student advisers
- Technical content support
- Support for students with special needs
- Study guide for Kaplan Professional students
- Learning materials
- Resource Requirements
- Internet access
- Email addresses
- Calculators and financial calculators
- Additional resources
- Minimum system requirements
- Approved versions of software – for trimester students only
- Screen resolution and browser version
- Font size
- Java script and Cookies
- Adobe Acrobat Reader Study Support
Study Support
Kaplan Professional provides several support services should you require assistance with your studies.
Kaplan Professional website
The Kaplan Professional website should be your first point of contact. In addition to specific study information, including subject outlines, schedules, policies and forms, the website contains career-enhancing news and events such as career seminars, Course Information Sessions and professional development events. The website is regularly updated, delivering you the most up-to-date information.
My Kaplan/My Studies
Upon enrolment, all new students receive a personal ID number and password via email. Both are required to access My Kaplan and My Studies.
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For students enrolled in:
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My Studies (Subject Rooms)
For students enrolled in:
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My Kaplan is accessed via the Kaplan Professional website. Online resources available at My Kaplan include:
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Subject Rooms are accessed via the My Studies login and provide a suite of services to help develop, apply and reinforce student learning. Online resources available in a Subject Room may include:
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Diploma of Financial Services (Financial Planning)Student Advisers
Student advisers are available to assist you throughout your studies, and can assist with issues including enrolment, subject selection and any issues affecting the completion of your studies.If you require support or information on your course or subject, refer to the contact us page.
Technical content support
The technical content contacts are provided to assist enrolled students who need clarification of subject notes and assignment material. Experienced practitioners respond to subject note enquiries. If you require additional assistance in understanding subject material, you should detail your questions to the relevant technical contact.
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Support for students with special needs
If you have a condition or special learning need which impacts on your ability to study or to complete assessment, the following application processes are available to you:
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For a condition or special learning need existing at the time of your initial enrolment, refer to the appropriate Reasonable Adjustment application form.
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For a condition or special need that occurs during the course of your study, refer to the appropriate Special Consideration application form.
Please make us aware of your circumstance at the time of your enrolment, or as soon as possible thereafter. Refer to the Assessment Policy for further information on both of these processes.
Literacy, study skills and language support
Kaplan Professional programs are delivered in English and all assessments must be completed by the student in English. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, you are recommended to seek support from the following service. Any costs incurred as a result of these services will be your own responsibility.
Study guide for Kaplan Professional students
‘Study Guide for Kaplan Professional Students’ is a pdf document available for download from the Subject Room for trimester students and from My Kaplan for flexi-study students. This guide is designed to assist with useful strategies when studying and preparing for your assessments. As well as providing an indication of Kaplan Professional’s workload expectations, it also provides some tips and hints to help with your studies.
Learning materials
Upon enrolment, all students will receive their learning materials by courier to the address nominated at the time of enrolment. Students will receive a personal ID and password via email giving them access to online information and resources.
Learning materials contain:
- clearly defined learning outcomes
- comprehensive coverage of content
- practical examples taken from the financial services industry.
Learning materials can be delivered to a post office box (within Australia only) or street address and must be signed for. Trimester subject enrolments will be delivered within 10 working days and flexi-study enrolments will be delivered within five working days. For flexi-study subject enrolments which are by workshop delivery, learning materials will be delivered no earlier than four weeks before the workshop commencement.
Resource requirements
Below are the resource requirements for studying at Kaplan Professional:
Internet access
Students studying at Kaplan Professional require ready access to the Internet. To use the website students must have JavaScript and Cookies enabled in their browser.
Some of Kaplan Professional's exams are delivered online through Kaplan Professional's Online Learning Centre at a Kaplan Professional venue. Where you are required to sit an online exam external to a Kaplan Professional venue, you must have access to a PC, which has both JavaScript and Java enabled in the browser, and an Internet connection. If you do not have access to the necessary technology, you will need to make an application to Kaplan Professional for alternative arrangements to be made for you to take the examination.
Email addresses
It is important that students provide Kaplan Professional with a valid email address. Students are encouraged to establish email accounts that are not limited by size.
Calculators and financial calculators
Students will require a calculator that has, as a minimum, the ability to raise numbers to a power (a yx or xy button). Some subjects also require processing of numbers to eight decimal places.
A financial calculator is required for some subjects, and is likely to meet your long-term requirements in the financial services industry. Check the requirements of your subject before purchasing a financial calculator.
The recommended financial calculators are:
- Hewlett-Packard 10BII for flexi-study students, and
- Hewlett Packard 17B+ for trimester based students
Note that calculators or other electronic devices (e.g. hand-held computers/devices, *translation devices, MP3 players and mobile phones) that have the ability to store and display text are not permitted in examinations.
* Upon successful application for Special Consideration, foreign students are permitted a hard copy lexicon only.
Additional resources
Access to some additional resources may be required for some subjects and may incur a minimal additional expense.
Industry News & Publications
Due to the applied nature of Kaplan Professional’s subjects, it is recommended that students read the financial press to gain a broader understanding of the domestic and international issues within the finance sector. Assignment and examination questions often assume daily reading of the financial press. Suggested texts, as well as journals and websites, may be listed in the Subject Rooms or in the subject notes.
Kaplan Professional Reference Tools
For the duration of subject enrolment, access to Financial Planning Guide and Quick Reference Guide are provided to students studying the following:
- Business Planning Workplace Assessment
- Commercial Finance
- Entry Level Competencies
- Estate Planning
- Finance Broking
- Financial Plan Construction & Review
- Investment Planning 1
- Investment Planning 2
- Mortgage Broking
- Risk Management
- Self Managed Superannuation Funds
- Superannuation and Retirement Planning
- Taxation Planning
Minimum system requirements
To study at Kaplan Professional, you will need the following technical requirements:
Approved versions of software – for trimester students only
Most trimester based subject assignments are submitted online. Please refer to the Online Assignment Submission Student User Guide for further information detailing the technical requirements of this facility.
Screen resolution and browser version
This site is best viewed in 1024 x 768 resolution via the settings on your computer and using Internet Explorer 6 and above or Firefox 3.0. You will be able to view the site using other settings and browsers; however, some features and formats may appear smaller or larger than optimal.
Any problems accessing the site should be directed to your regional student services advisor.
Font size
The font size throughout the Kaplan Professional website is adjustable. To resize the font, got to View > Text Size on your browser toolbar and select a suitable size. You can also use the Ctrl Key + the Mouse Scroll Wheel. We recommend using 'Medium'.
JavaScript and Cookies
In order to use this site you must have JavaScript and Cookies enabled in your browser. If you are unsure how to enable these features, visit your browser's help menu.
Adobe Acrobat Reader
Please ensure that you have Adobe Acrobat Reader version 5 or later in order to view printable material throughout this website.